At Gabriel Thread, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we are here to assist you with returns or refunds. Please read our policy below for further details.
1. Return Policy
- Returns are accepted only in the case of damaged, defective, or incorrect items received.
- If your order arrives damaged or you receive the wrong product, you must contact us within 7 days of receiving your order to initiate a return or exchange.
- All returned items must be unused, in their original packaging, and in the same condition as when you received them.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within 7 days of receiving your order.
- Provide your order number, the item(s) in question, and a description or photo of the issue (damaged or incorrect items).
- Our team will guide you through the return process and provide you with further instructions.
3. Refund Policy
- Refunds will be issued only for damaged or incorrect items, and will be processed once the returned item has been received and inspected.
Refund will be in cash.
4. Return Shipping Costs
- The return shipping cost is the responsibility of the customer, unless the item was damaged or incorrect.
- If you are eligible for a refund, we will cover the return shipping cost if the error was on our part.
5. Time Frame for Returns and Refunds
- You have 7 days from the receipt of your order to contact us about a return or refund.
- Once the returned item is received and inspected, we will process your refund or exchange within 7-10 business days.
6. Non-returnable Items
Please note that certain items, such as customized or opened products, may not be eligible for return or refund.
7. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at:
Email: [email protected]