At Gabriel Thread, we are committed to delivering your DIY crafting products in a timely and efficient manner. Please review our shipping policy below to understand how your order will be processed and shipped.

1. Order Processing

  • Orders are processed within 1-2 business days of receipt.
  • All orders placed on our website will be processed during regular business hours, Monday through Friday (excluding weekends and holidays).
  • You will receive an order confirmation email once your order has been placed, and another email when your order has been shipped.

2. Shipping Method and Delivery Times

  • We offer Cash on Delivery (COD) as the only payment method.
  • Delivery time varies based on your location. Standard shipping typically takes between 5-7 business days from the time your order is dispatched.
  • Please note that delivery times are estimates and may be affected by external factors such as weather or delivery service delays.

3. Shipping Charges

  • Shipping costs will be calculated during checkout based on your delivery address.
  • Any shipping fees, if applicable, will be clearly displayed at checkout before payment.

4. Shipping Locations

  • Unfortunately, we do not offer international shipping at this time.

5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
  • Please allow 24-48 hours for tracking information to become available after shipment.

6. Shipping Delays

  • While we strive to ensure timely delivery, occasional delays may occur due to factors outside of our control. We will notify you if there are significant delays with your shipment.

7. Incorrect Shipping Information

  • It is the responsibility of the customer to provide accurate shipping information. If you realize that the shipping address you provided is incorrect, please contact us immediately at [email protected].
  • We are not responsible for delays or non-delivery caused by incorrect address details provided at checkout.

8. Damaged or Lost Items

  • If your order is lost or damaged in transit, please contact us within 7 days of receiving your package so we can resolve the issue.
  • In case of damaged or missing items, we will work with the carrier to investigate the issue and provide a resolution.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please feel free to contact us at:

Email: [email protected]